Enterprise Customer Support Specialist (Full Time Contract)

Job Description

Perplexity is seeking an experienced Enterprise Customer Support Specialist to provide exceptional support for its Enterprise Pro offering. The company has experienced tremendous growth since launching its conversational answer engine and supports leading companies like Nvidia and Zoom.This role involves providing technical support to enterprise customers in the U.S. and E.U. markets, solving complex issues, and advising on product usage. The specialist will work with support leadership and product teams to improve the Enterprise Pro offering, maintain expertise in Perplexity Enterprise features, and create support documentation.Responsibilities:

• Provide technical support to enterprise customers across both U.S. and E.U. markets
• Work with support leadership and product teams to address customer needs
• Maintain expertise in Perplexity Enterprise features
• Create and maintain support documentation
• Track and report on key support metrics
• Help with security compliance requirements
• Support enterprise clients across various industries

Qualifications:

• 2+ years in B2B enterprise customer support
• Understanding of E.U.-specific security requirements and GDPR compliance
• Knowledge of AI products
• Excellent communication skills in English and additional language such as Spanish, French or German
• Experience with customer support platforms like Intercom or Zendesk
• Proven track record of high customer satisfaction
• Technical familiarity with enterprise software

The role offers:

• Opportunity to work with a rapidly growing company
• Chance to support leading enterprise clients
• Exposure to cutting-edge AI technology