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Job Description
Upgrade is seeking a Fraud Monitoring Analyst to join their team in San Francisco. The Fraud Monitoring Analyst will be responsible for monitoring, identifying, and investigating suspicious transactions. They will also provide feedback to data teams regarding rule development and develop processes and best practices. This role will play an integral part in assisting with the growth and development of the team and improving processes and procedures.
What this role involves:
- Conducting thorough investigations on suspicious transactions.
- Monitoring loss prevention controls to minimize losses.
- Recognizing and escalating potentially suspicious trends.
- Assisting the Fraud Monitoring Manager with additional tasks.
- Conducting second reviews evaluations on FRIO tickets.
- Meeting individual key performance indicators (KPIs).
Requirements:
- 2-3 years of BSA/AML, Investigations, or Fraud related experience.
- Bachelor's degree required.
- Outstanding verbal and written communication skills.
- Good organizational skills and attention to detail.
- Ability to work well in a fast-paced, multi-task environment.
- Proficiency in SQL.
What Upgrade offers:
- Competitive salary and stock option plan.
- 100% paid coverage of medical, dental, and vision insurance.
- Competitive 401(k) and RRSP program.
- Flexible PTO.
- Opportunities for professional growth and development.
- Paid parental leave.
- Health & wellness initiatives.
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