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GitLab is seeking a Customer Success Manager to join their team. This remote role, based in France, involves partnering with customers to turn desired business outcomes into actionable objectives. The Customer Success Manager will understand customer journey and offer guidance on future adoption.
- Partner with customers
- Know the GitLab platform
- Understand the customer journey
- Act as the GitLab liaison
- Own a book of assigned customers
- Remain knowledgeable and up-to-date on GitLab releases
- Understanding of Git
- Knowledge of software development lifecycle
- Understanding of continuous integration
- Prior experience in Customer Success
- Experience partnering with customers
- Exceptional communication skills
- Strong team player and self-starter
- Project management experience & skills
- Strong technical and analytical skills
- Fluent in French and Spanish
- Benefits to support health, finances, and well-being
- All remote, asynchronous work environment
- Flexible PTO
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
GitLab
GitLab is an open core software company and the developer of an AI-powered DevSecOps platform. Serving over 100,000 organizations, GitLab's mission is to enable widespread software contribution and co-creation. The company operates on its own product and is guided by its core values. GitLab fosters a culture that values contribution, collaboration, and innovation, reflected in its approach to people, products, and leadership within the industry.