Helpdesk Specialist

Job Description

E2open is seeking a Helpdesk Specialist to support its Windows and Cloud infrastructure. The Helpdesk Specialist will report to the Manager / Leads of IT and will interact with all IT functional areas, including Helpdesk/Desktop Support, Security, and Compliance. The ideal candidate will excel at multitasking and possess in-depth technical skills to thrive in a dynamic, high-tech environment.

Responsibilities:

• Resolve issues with Windows, Office, Outlook, IE, Firefox, corporate applications, mobile devices, laptop hardware, and user networks.
• Image and deploy systems to users.
• Patch Windows clients with Security and Application updates provided by Microsoft.
• Participate in Follow-the-sun operations.
• Maintain Windows systems, DNS, Active Directory, and other core infrastructure components in an enterprise environment.
• Collaborate across teams on detailed technical requirements, implementation approaches and problem solving.
• Work to create process and procedures around technology.
• Other tasks and activities as assigned.

Qualifications and Experience:

• 3-4 years of experience administering enterprise class environments.
• Experience in maintenance and monitoring of highly available and scalable system infrastructure.
• Detailed knowledge of Windows Clients operating systems including advanced troubleshooting.
• Experience in managing collaboration suite i.e. (Office 365 Products)
• Familiarity with enterprise style email filtering (Mimecast, Postini, etc.)
• Familiarity with patch management system (SCCM, Manage Engine, etc.)
• Must adapt to changing requirements, deadlines and priorities with a positive attitude.
• Willing to participate team's on-call schedule.
• Ability to be creative, efficient, and productive with minimal supervision or guidance.
• Must be able to work alone and as part of a team.
• Must be able to give and receive constructive criticism.
• Must have great customer support skills.

What E2open Offers:

• Health Insurance: EPS Pacifico Plan 2 100% covered.
• Indetermined Employment.
• Company Bonus Program.
• Referral program.
• Training programs.