Senior Customer Engineer

Job Description

Reltio is seeking a Senior Customer Engineer to provide expert technical support to high-value customers and partners, resolving complex issues and proactively ensuring system health. The Senior Customer Engineer will also mentor customer engineers and share knowledge to enhance overall customer satisfaction and product improvement.About Reltio:Reltio believes data should fuel business success. Reltio’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness.Responsibilities:

• Handle highly complex technical problems for customers.
• Resolve customer technical issues through research and troubleshooting.
• Provide high-quality customer engineering assistance.
• Serve as a subject matter expert in multiple product features.
• Attend in-person meetings with clients to analyze and diagnose problems.
• Serve as a Team Lead for areas of product expertise.
• Serve as a mentor and team lead to train ramp-up customer engineers.
• Share and develop best practices with team members.
• Participate in rapid response teams.
• Actively monitor tenant-level alerting tools.
• Provide input on product and service-related enhancement requests.
• Lead corporate cross-functional initiatives.
• Understand and keep up-to-date on the latest product functionality.
• Participate in a 24/7 on-call rotation.
• Author technical documents on common issues and solutions.
• Support weekend shifts on a rotational/as-needed basis if requested.
• Lead support initiatives to the betterment of the organization and team.

Requirements:

• Bachelor's degree in Computer Science or equivalent.
• 5+ years of experience with on-premise or cloud MDM solutions.
• 5+ years of experience supporting enterprise products in SaaS in a customer-facing role.
• 5+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 5+ years of experience with REST APIs and integration tools.
• 5+ years previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.
• Experience in data management, master data management, analytics, and big data platforms and technologies.
• Experience in hands-on programming (ex. Python, Java).
• Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Experience with RESTful API development and debugging, Postman.
• Experience with web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.

Benefits:

• Comprehensive Group medical insurance.
• Accidental Insurance.
• Life insurance.
• Free online unlimited doctor consultations.
• Employee Assistance Program (EAP).
• 36 annual leaves.
• 26 weeks of maternity leave, 15 days of paternity leave.
• 01 week of additional off as recharge week every year globally.
• Home office setup allowance.
• Mobile & Internet Reimbursement.
• Free meal.