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Manager, Customer Success

Manager of Customer Success, ensuring client success with Ping solutions.
Ping Identity
Remote
United States
USD 118,000 - 140,000
Job Description
Ping Identity is seeking a Manager of Customer Success to lead a team of Customer Success Managers (CSMs) and ensure clients are successful with Ping solutions. The Manager will report to the VP of Customer Success and will be responsible for selecting, developing, and evaluating personnel. They will conduct regular account review meetings with CSMs and one-on-ones to discuss growth. The Manager will also be the primary point of contact for regional Ping leadership.Role involves:
  • Leading a team of Customer Success Managers (CSM's)
  • Conducting regular account review meetings with CSM's
  • Recruiting and training new team members
  • Managing ongoing customer needs to improve customer retention and loyalty
  • Engaging with customer executives and other influential stakeholders
Requirements:
  • At least 5 years of customer facing Enterprise Software experience
  • Experience driving software implementation and adoption best practices
  • Comfort with senior level executives
  • Technical competency to learn customer use cases and architectural requirements
Role offers:
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
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Ping Identity

Ping Identity is a leading intelligent identity platform provider, ensuring secure and seamless digital experiences for users globally. The company's cloud-based solutions enable secure access for customers, employees, and partners, facilitating frictionless digital interactions. Headquartered in Denver, Colorado, Ping Identity serves a large portfolio of enterprise clients, including over half of the Fortune 100. The company champions digital freedom and fosters a culture of individuality and respect within its diverse global team. Ping Identity is at the forefront of innovation in cybersecurity, identity management, and digital experience solutions.

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