Sales Onboarding Team Lead - French Speaker

Job Description

Tide is seeking a Sales Onboarding Team Lead to manage a high-performing team focused on converting French-speaking SME leads into active members. The ideal candidate will ensure a smooth onboarding journey, drive sales performance, improve processes, and foster a member-first culture. This role is based in Bulgaria and requires a hands-on, data-driven leader who thrives in a fast-paced environment.

The Sales Onboarding Team Lead will be responsible for:

• Leading the team by example, making calls, and working towards revenue targets.
• Setting and managing ambitious KPIs aligned with company OKRs.
• Recruiting, hiring, and onboarding new team members.
• Reviewing calls and coaching team members to ensure high-quality interactions.
• Driving innovation and improvement in team performance and processes.
• Establishing processes, building dashboards, and organizing team operations.
• Resolving crises and adapting to shifting business needs.
• Collaborating with product, KYC, marketing, and compliance teams.

Requirements for this role include:

• Thriving in a fast-paced, sales-driven environment.
• Excellent written and spoken French at a C1/C2 level.
• 3+ years of experience in sales, customer success, or front-line service.
• Previous experience leading a team and managing KPIs.
• Proactive self-starter with the ability to operate in a fast-moving company.
• Organized, pragmatic, and solutions-focused.
• Data-driven and process-oriented.
• Effective communicator.
• Ability to lead change and deliver measurable business outcomes.
• Strong time-management and prioritization skills.

Tide offers:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options