Senior HCM Program Manager

Job Description

Intercom is seeking a Senior HCM Program Manager to join their People team. This role focuses on driving operational excellence across teams by leveraging Workday to streamline processes for Recruiting Ops, People Ops, Compensation, and other key teams. The ideal candidate will shape the way Intercom uses Workday to create efficient, scalable, and user-friendly systems.

The Senior HCM Program Manager will collaborate with stakeholders across the People organization and Finance to understand operational challenges and opportunities. They will act as the single point of contact between the People org and the People Systems team within Intercom’s IT organization.

What this role involves:

• Collaborating with stakeholders across the People organisation (internal stakeholders) and Finance (external stakeholder) to understand operational challenges and opportunities.
• Acting as the single point of contact between the People org and the People Systems team within Intercom’s IT organisation.
• Gathering and prioritising functional requirements based on input from teams like Recruiting Ops, People Ops, and Compensation, while considering Finance’s dependencies on People-related processes.
• Developing and maintaining a functional Workday roadmap in partnership with People Systems to align system capabilities with organisational needs and dependencies.
• Identifying opportunities to streamline and automate manual processes.
• Ensuring processes and configurations align with best practices and meet the functional needs of the People organisation and dependencies of Finance.
• Driving program management initiatives, coordinating cross-team efforts, and tracking progress on Workday-related projects.

Requirements:

• Strong functional knowledge of Workday and understanding of broader people processes.
• 6 - 8 years experience working with cross-functional teams and key stakeholders, including People Ops, Recruiting, Compensation, Finance, and IT.
• Excellent program management skills, with a proven ability to prioritise and execute multiple initiatives involving many stakeholders with competing priorities.
• Strong analytical and problem-solving abilities to translate operational needs into system solutions.
• Exceptional communication, collaboration and influencing skills to align diverse stakeholders and ensure clarity across teams.

What Intercom offers:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match