IT Service Desk Engineer

Job Description

Morse Micro is seeking an experienced IT Service Desk Engineer to join their IT team in Sydney. The successful candidate will be the go-to IT person for Morse Micro’s 150+ Engineering Team, playing a critical role in a deep-tech company. This role reports to the Head of Information Technology and offers opportunities to work with AWS High Performance Cloud Computing and support a deep tech lab infrastructure.

• Provisioning, maintaining & supporting end-user devices (Windows / Mac / Linux)
• General IT network infrastructure support (Palo Alto / Aruba / Unifi equipment)
• Monitoring Linux systems and troubleshooting performance and availability issues
• Basic network troubleshooting and maintenance
• Responding to client problems (tickets) and proactively monitor client’s installations
• Triaging tickets, updating users, escalating issues
• Maintaining zoom and other audio & visual / conferencing equipment
• Monitoring and reporting on backups and other logs
• Network printer installation and maintenance

Requirements:

• 3+ years of experience in IT support / service desk or related role
• 1-2 years experience Linux Desktop experience
• Basic IP Networking experience (Including WiFi)
• Knowledge of working with Audio visual systems
• Experience working in a ticketed help desk system
• A “Can-do” attitude and problem solving
• Proven ability to schedule work load
• Excellent interpersonal, communication, and customer service skills
• Excellent troubleshooting skills
• Scripting experience
• Ability to converse with a highly technical user base

Morse Micro offers:

• Competitive salary + excellent stock option package
• Performance Bonus opportunity
• Income protection Insurance
• Healthy work environment with sit/stand desks and large screens
• Lots of snacks & drinks, including barista coffee, Friday team lunches & some of the world’s best beers
• Flexible working hours
• Work from home policy
• Community & social groups and much more
• Opportunity to work alongside and learn from some of the world’s most experienced engineers