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Technical Account Manager

Technical Account Manager for Razorpay's Super Enterprise Merchants.
Razorpay Software Private Limited
On-Site
India
Undisclosed salary
Job Description
Razorpay is seeking a Technical Account Manager to serve as the primary technical point of contact for its Super Enterprise Merchants. This role involves building strong customer relationships, addressing technical challenges, and advocating for Razorpay's products. The Technical Account Manager will collaborate with Sales, Product, and Engineering teams to ensure customer success and product alignment.

Responsibilities:
  • Establish and maintain relationships with Super Enterprise Merchants.
  • Troubleshoot technical challenges and ensure timely resolution.
  • Report issues to Product/Software engineering teams using tools like Jira.
  • Advocate for desired Merchant behavior and identify opportunities for product alignment.
  • Document technical information and gather feedback for product enhancements.

Requirements:
  • Experience in customer success and/or account management in a SaaS environment.
  • Excellent written and verbal communication skills.
  • Strong multitasking and project management skills.
  • Experience with tools such as Jira, Zendesk, or similar.
  • Basic understanding of programming (a plus).
  • Exceptional project management and organizational skills.

Razorpay offers:
  • A crucial role in shaping the success of Super Enterprise Merchants.
  • Opportunity to revolutionize the digital payment landscape.
  • Equal employment opportunity.
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Razorpay Software Private Limited

Founded in 2014, Razorpay is an Indian financial technology company building a digital banking hub for businesses. As a full-stack financial services organization, Razorpay provides comprehensive payment and business banking solutions, processing billions in payments for numerous businesses. Dedicated to simplifying business finance, Razorpay offers business banking services through Razorpay X and facilitates capital access through Razorpay Capital. The company leverages robust technology to address the diverse payment and banking needs of businesses, from established enterprises to emerging startups.

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