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Job Description
Sourcescrub is seeking a Customer Success Manager to join their London office and support EMEA customers. This role offers the opportunity to learn and make a measurable impact across various business areas within a fast-paced startup environment. The Customer Success Manager will work closely with the EMEA Account Manager.
Role involves:
- Building and fostering strong client relationships.
- Understanding client business objectives.
- Partnering with clients to leverage Sourcescrub to drive their goals.
- Expanding the utilization of Sourcescrub’s product offerings.
- Interfacing with the Account Management team for growth opportunities.
- Interfacing with the Product team to drive strategic improvements.
Requirements:
- Bachelor's Degree or equivalent (Finance-related preferred).
- 1-2 years of experience in a client-facing role.
- Strong interpersonal skills and empathy.
- Ability to translate business goals into actionable initiatives.
- Metric-driven orientation.
- Excellent public speaking skills.
- Collaborative across technical and non-technical organizations.
- Comfort managing escalations.
- Ability to prioritize effectively.
- Experience with Salesforce or other CRM software (a plus).
- Ability to analyze key metrics and identify trends.
- Ability to travel.
Role offers:
- Managing a book of business of approximately $3-4M in ARR.
- Maintaining Sourcescrub’s strong Gross Revenue Retention and high NPS.
- Proactively monitoring customer health.
- Managing the ‘hand-off’ process for new customers.
- Developing success plans for clients.
- Driving customer touch points.
- Partnering with the broader Customer Success team on scalable initiatives.
- Assisting in managing a shared inbox for pooled EMEA customers.
