Customer Service Representative - Annuities - $500 SIGN ON BONUS

Customer Service Representative for insurance company in Hartford, CT.

Global Atlantic Financial Group

Job Description

Global Atlantic Financial Group is seeking a Customer Service Representative to join their team in Hartford, CT. This role involves providing excellent customer service to annuity customers, internal and external, through phone calls and written communication. The Customer Service Representative will be responsible for understanding insurance products, resolving inquiries, and building strong customer relationships.

Responsibilities include:

Understanding insurance products, procedures, and system capabilities
Responding to inbound calls and providing excellent customer service
Documenting telephone conversations and written communication
Resolving telephone inquiries from parties of the contract
Identifying, communicating, and proactively solving problems
Answering questions regarding Global Atlantic products
Investigating client requests and complaints
Building strong customer relationships
Reporting to work at the start of scheduled shift
Serving as main contact for assigned sales representatives, accounts, and states
Providing technical and operational support to clients and agents
Using reporting tools and exercising good judgment when supplying reports
Participating in team meetings and other cross-functional groups
Understanding commission triggers, payments, and chargebacks
Performing other duties as assigned by management