Customer Service Representative - Annuities - $500 SIGN ON BONUS

Job Description

Global Atlantic Financial Group is seeking a Customer Service Representative to join their team in Des Moines, IA. This role involves providing excellent customer service to annuity customers, internal and external, through phone calls and written communication. The Customer Service Representative will be responsible for understanding insurance products, resolving inquiries, and building strong customer relationships.

Company: Global Atlantic Financial Group

Role Involves:

• Responding to inbound calls and providing excellent customer service.
• Documenting telephone conversations and written communication.
• Resolving telephone inquiries from parties of the contract.
• Identifying and solving problems or issues.
• Answering questions regarding Global Atlantic products.
• Investigating client requests or complaints.
• Building strong customer relationships.

Requirements:

• Bachelor’s degree or equivalent work experience.
• 1+ years’ experience in customer service.
• Strong PC and Software skills, especially Microsoft Office products.
• Insurance industry knowledge is a plus.
• Proven ability to grasp new products, concepts, and procedures.
• Understanding of the industry, sales process, and distribution channel.
• Strong attention to detail with excellent organizational skills.
• Great interpersonal and team skills required.
• Strong written and oral communication skills.
• Excellent phone presence and presentation.
• Ability to maintain positive attitude and composure in dealing with difficult situations.
• Demonstrated flexibility with schedules and time management.

Role Offers:

• $500 cash sign-on bonus.
• Hybrid work schedule after training period.
• Free lunch and parking.
• Referral bonuses.
• Eligible for annual bonus.
• Comfortable workspaces and game rooms.
• 17 days annual PTO plus 11 holidays and volunteer time off.
• Free health insurance - employee & children levels based on salary band.
• Training & career advancement.
• 6% 401(k) match and equity opportunities.
• Tuition, adoption, and lifestyle reimbursement.