Customer Support Consultant - Profilo Tecnico (m/f/d)

Job Description

AutoScout24 is seeking a Customer Support Consultant to join their team in Padua, Italy. The ideal candidate will possess strong technical skills and a customer-oriented approach, providing quality technical support to both dealer and private users. This role is full-time and offers the opportunity to work in a dynamic and innovative environment.Role involves:

• Managing inbound and outbound requests, focusing on technical diagnosis and problem resolution.
• Providing technical support on digital platforms, internal tools, and software integrations.
• Delivering operational and technical training on the use of digital solutions.
• Collaborating with product and development teams for the management and escalation of complex technical issues.
• Producing daily and monthly reports on performance, resolved incidents, and critical areas.
• Managing incoming calls through the company switchboard with a consultative approach.

Requirements:

• Technical diploma or degree in computer science, engineering, or related fields.
• 1–2 years of experience in technical support or customer service roles.
• Good knowledge of digital environments and CRM systems; basic knowledge of HTML or API integrations is a plus.
• Excellent knowledge of the Office package, especially Excel.
• Good knowledge of English (level B1 or higher).
• Excellent communication and interpersonal skills.
• Problem-solving, precision, and ability to work independently.
• Teamwork and cross-functional collaboration skills.

AutoScout24 offers:

• Meal vouchers.
• Technical training and continuous development.
• An innovative, solid, and people-growth-oriented environment.
• Opportunity to join a team that values technical expertise and customer impact.