Customer Success Manager

Job Description

Smartling, a cloud-based, AI-enabled translation platform, is seeking a Customer Success Manager based in Ireland. The Customer Success Manager will play a crucial role in ensuring positive customer health and retention. He will be responsible for ensuring that customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals from on-boarding and throughout the customer lifecycle. He will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using their platform.Responsibilities:

• On-boarding customers to Smartling and providing training.
• Developing communication cadence with customers on product and industry updates.
• Assessing customer requirements and resolving problems.
• Overseeing the customer’s implementation of localization best practices.
• Developing and implementing an effective account planning strategy.
• Managing the renewal process and helping customers expand their use cases.
• Leading business review meetings and facilitating business process optimization workshops.

Requirements:

• Minimum 3 years of experience in a B2B customer success/client services/account management role.
• Detail-oriented with proven ability to manage multiple customer relationships.
• Experience managing contract renewals and up-sells.
• Proven ability to network and manage relationships across different functions.
• Business acumen and experience leading customer presentations.
• Bachelor’s degree.
• A home office setup conducive for working remotely.

Smartling offers:

• Remote work freedom.
• Growth opportunities.
• Competitive salary.
• Company-sponsored health insurance and pension plan.
• Flexible PTO and generous parental leave.
• Energetic and fun culture.
• Employee referral programs and Apple equipment.