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Job Description
iFood is seeking a Senior Onboarding Analyst for iFood Pago, its Fintech division. This role is based in Curitiba, Brazil, and involves a hybrid work model. The Senior Onboarding Analyst will be responsible for managing the onboarding process for new clients, from contract signing to service activation. They will conduct online and in-person training sessions and workshops, providing detailed explanations of iFood's products and services. The ideal candidate will offer consultative support, monitor client activity, and provide feedback to product and development teams.
Role Involves:
- Conducting onboarding for new clients.
- Scheduling and conducting client visits for activation.
- Providing training and workshops.
- Monitoring client activity and revenue generation.
- Providing feedback to product and development teams.
Requirements:
- Knowledge of CRM, preferably HubSpot and Salesforce.
- Experience with database usage.
- Experience using WhatsApp Business for communication.
- Effective communication skills and resilience under pressure.
- Strong organizational skills and attention to detail.
- Advanced proficiency in Excel or Google Sheets.
- Availability for travel within Brazil (desirable).
- Availability to work in a hybrid model.
iFood offers:
- A dynamic and fast-paced work environment.
- Opportunities for collaboration across different teams.
- A focus on innovation and results.
