Sr. Technical Account Manager - Scibids

Job Description

DoubleVerify is seeking a Senior Technical Account Manager to serve as the primary point of contact for Scibids clients post-sale. This role involves overseeing the execution and performance of pilot and business-as-usual (BAU) campaigns, ensuring a seamless client experience and strong campaign results. The Senior Technical Account Manager will work closely with Sales and Presales teams within DoubleVerify to deliver a cohesive customer journey and act as the voice of the client within Scibids.Responsibilities include:

• Managing Pilot and BAU campaigns using Scibids AI technology.
• Monitoring and troubleshooting campaign setup and performance within DSPs.
• Serving as the main point of contact for assigned clients, providing day-to-day support.
• Maintaining consistent client communication to ensure satisfaction.
• Collaborating with the Pre-Sales team to ensure seamless onboarding.
• Working with the Scibids solutions team to debug issues and solve potential roadblocks.
• Leading performance impact review sessions and standard reporting.
• Analyzing key performance metrics and providing strategic optimization suggestions.
• Strategizing and upselling to grow existing client business and win new business.

Requirements:

• 3 to 5 years of professional experience in programmatic trading, analytics, or customer success/account management in the programmatic space.
• Experience in at least 2 of the following DSPs: DV360, The Trade Desk, Xandr, Amazon, or Yahoo.
• Fluency in English required; proficiency in Portuguese is a plus.
• Strong written and verbal communication skills.
• Detail-oriented with an ability to prioritize projects/tasks simultaneously.
• A can-do attitude with energy, drive, and enthusiasm.

DoubleVerify offers:

• Opportunity to grow your career as the team scales.