Customer Support Representative

Job Description

Pirate Ship, a company that provides simple shipping software for small businesses, is looking for a Customer Support Representative, also known as a Shipmaster, to join their crew. This is a remote-first company with a casual and creative atmosphere. The company values its employees and offers competitive pay and exceptional benefits.

Responsibilities:

• Learning about shipping.
• Collaborating with crewmates on a flexible schedule.
• Providing rapid-fire live chat responses to customers.
• Teaching customers how to use Pirate Ship.
• Working in a remote environment.
• Sharing experience and expertise with the crew.

Requirements:

• Friendly & patient attitude.
• Fast & accurate typing skills.
• Tech-savvy.
• Ability to quickly multi-task.
• Detail-oriented.
• Epic texting abilities (iOS or Android).

The role offers:

• Competitive pay.
• Exceptional benefits.
• 144 hours of accrued vacation time.
• 12 paid holidays per year.
• 80 hours of paid sick time annually.
• Medical, dental, and vision insurance.
• 401(K) with company match.
• Parental leave.
• Home office reimbursement.