Pessoa Coordenadora de Operações | BO Veículos

Job Description

C6 Bank is seeking an Operations Coordinator to focus on excellent customer service and experience in vehicle financing. The role involves optimizing productivity and service level agreements (SLAs) within the Post Sales Operations Vehicles area.

Responsibilities:

• Coordinating processes and tasks to optimize productivity and service level agreements.
• Managing team workflow.
• Monitoring key performance indicators (KPIs) such as Re-call, NPS, and TMT.
• Handling regulatory channel demands.
• Evaluating Central Bank (Bacen) demands and creating action plans for reduction.
• Identifying process optimization improvements.
• Presenting weekly results to management and the board.

Requirements:

• Bachelor's degree in Administration, Accounting Sciences, Economics, or related fields.
• Proficiency in creating presentation materials and reports (PPT, Excel, etc.).
• Experience in people management.
• Experience with operational KPIs.
• A constant desire to learn and research.

C6 Bank Offers:

• Meal voucher
• Food voucher
• Health and dental plan
• Childcare assistance
• Life insurance
• WellHub
• Conexa | Psicologia Viva - Online therapy at no cost
• C6 Bank Carbon Credit Card
• Carbon Spa - Beauty salon located in our office
• Lactation room
• Citizen Company - Extension of maternity and paternity leave
• Bicycle rack
• Changing room
• Living space - Video game, pool table, playball, barbecue, beer tap, snack bar, various rest areas, hammocks, basketball hoop and collaborative and organic garden.