Engineering Manager, Business Solutions

Angi is seeking an Engineering Manager, Business Solutions to lead a team of IT Engineers and Analysts. The Engineering Manager will be responsible for providing a consistent and reliable experience across all applications and services. This role involves partnering with the organization to ensure systems are maintained, installed, and configured appropriately for current business requirements.

The Engineering Manager will report to upper management and work through complex issues to find solutions. They will collaborate with partners to translate business needs into actionable system requirements, design, document, update, and configure systems accordingly. The role also involves working with vendors to troubleshoot issues and develop solutions.

Angi offers a competitive salary, bonus potential, equity package, and a comprehensive benefits package. This is a remote position based in New York.

What this role involves:

• Leading a team of IT Engineers and Analysts
• Planning team objectives in coordination with Business units and stakeholders
• Running Sprints from planning to retroactive review
• Assisting team with task completion
• Taking Ownership of relationships with relevant stakeholders and vendors
• Providing guidance and coaching to team members
• Reporting to upper management on various aspects of the team
• Working through complex asks and issues not currently understood to find a path forward
• Working with partners to turn Business needs into actionable system requirements
• Designing, Documenting, Updating, and Configuring based on requirements
• Working with Vendors to answer questions, troubleshoot issues, and develop solutions
• Maintaining and monitoring system performance
• Identifying security risks, best practices, and providing education to the organization and team
• Actively participating in all facets of the incident response lifecycle and enhance incident response playbooks leveraging automation to remediate issues or add context where possible.

Requirements:

• BS or MS in Computer Science, Computer Engineering, Cyber Security, Information Systems, or a related IT field
• 3+ years of experience in a professional leadership role
• 6+ years of experience working on an IT team supporting product/engineering functions, cloud infrastructure, corporate infrastructure development
• 3+ years of experience working on an IT team supporting Genesys Cloud, Nice Incontact, or similar Contact Center platform
• Experience with Single Sign-On/SAML solutions such as Okta, ADFS, Auth0, etc.
• Experience defining and implementing internal practices and controls
• Experience building and maintaining telephony systems
• Excellent communication skills and the ability to tailor messaging to the appropriate audience
• Software engineering/scripting experience is a plus
• Willingness to proactively learn and apply new skills and technologies

Angi offers:

• Competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy
• Pet discount plans & retirement plan with company match (401K)
• Opportunity to work with sharp, motivated teammates