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Job Description
Kasa is seeking a Guest Experience Specialist to join their team. This remote role, based in the Philippines, involves building personal connections with guests through phone, email, and chat support. The Guest Experience Specialist will address guest needs, including questions on building and room access, points of interest, and resolving dissatisfactions. The primary focus is creating a 5-star guest experience through genuine care, efficient guest support, and problem resolution, ensuring guests feel at home at Kasa properties.
Role Involves:
- Providing guest support via phone, email, and chat.
- Addressing guest inquiries about building and room access.
- Resolving guest issues and complaints.
- Creating a 5-star guest experience.
Requirements:
- Adaptability to change.
- Resilience in managing guest interactions.
- Excellent communication skills.
- Problem-solving abilities.
- Guest-centric mindset with experience in hospitality or service.
- Process-oriented approach.
- Growth mindset with a willingness to learn and share feedback.
- Reliability and punctuality.
Kasa Offers:
- Remote work flexibility.
- Kasa travel credit for free stays and discounts.
- Competitive salary.
