Hospitality Operations Associate (Onsite)

Job Description

Kasa is seeking a Property Operations Associate to work onsite in New Orleans, Louisiana. The Property Operations Associate will be the face of Kasa, interacting with guests, providing assistance, and ensuring the property is clean and well-maintained. The role involves collaborating with Kasa teams and partners to drive results and execute property improvements.

Role involves:

• Welcoming guests and facilitating relocations
• Planning and strategizing for next-day operations
• Enhancing VIP experiences and hosting guest engagement events
• Providing local area recommendations
• Conducting unit inspections to ensure cleanliness and maintenance

Requirements:

• Thinking like an owner and taking accountability for unit/building performance
• Being tech-savvy and proficient with modern technology tools
• Being handy and comfortable with minor repairs and maintenance tasks
• Being a quality control leader and implementing streamlined processes
• Being reliable and punctual, with the ability to work nights and weekends
• Being collaborative and working effectively with teams
• Being a smooth operator and resolving guest issues with empathy and creativity
• Being a change agent and supporting the implementation of new processes
• Being process-minded and executing established processes with precision
• Access to a reliable vehicle, a valid driver's license, and a clean driving record with proof of insurance

Kasa offers:

• Kasa Travel Credit for free stays and discounts
• Cell phone reimbursement
• 401(k) plan with company match
• Paid Time Off
• Health Coverage with fertility coverage