Salesforce Digital Experience Solution Architect - AI & Agentforce

Job Description

NeuraFlash is seeking a Salesforce Digital Experience Solution Architect to build interactive user experiences and deliver business value to clients. The role involves solution design, architecture, and execution for end-user-facing technologies. The candidate will work with a talented AI team to delight customers.Responsibilities:

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and serve as the Salesforce platform expert.
• Work with the client to build out their strategy and roadmap.
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud.
• Provide input on detailed design specifications, infrastructure, and project plans.
• Translate business requirements into well-architected solutions.
• Coach and mentor junior technical and functional team members.
• Follow and understand new Salesforce product and technical capabilities.

Requirements:

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Hands-on experience with at least one of the following: Agentforce, Einstein Service Intelligence, or Experience Cloud.
• Proven ability to design and optimize business processes across disparate systems.
• Ability to lead a cross-functional team to create rich end-user experiences.
• Willing and able learner of new technologies.
• Ability to tie outcomes to business value (return on investment) through storytelling.

The role offers:

• Remote work flexibility within Alberta, British Columbia, or Ontario for Canada-based employees.
• Collaboration with a team of smart people.
• Opportunities to celebrate successes.