Sr. Salesforce Consultant

Job Description

NeuraFlash is seeking a skilled Sr. Salesforce Consultant to enhance its Service Cloud practice. This role involves collaborating with customers to understand their business needs, define requirements, and design, develop, and implement Salesforce solutions. The consultant will work closely with the Salesforce and AI teams, contributing significantly to a best-in-class team. Role involves:

• Defining customer requirements and proposing solutions
• Architecting and building Service Cloud and Field Service Lightning implementations
• Configuring Salesforce solutions using point-and-click tools
• Building solutions around digital channels like chatbots and messaging
• Leveraging Salesforce Platform to implement scalable solutions
• Partnering with the Artificial Intelligence team to create innovative Salesforce solutions
• Acquiring new technical expertise on Salesforce features

Requirements:

• 3+ years of project experience in a hands-on position
• 2+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Field Service Business Operations
• Solid understanding of Salesforce Platform and its architecture
• Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.
• Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
• Client-facing experience in pre-sales, project management, discovery, and solution delivery

What NeuraFlash offers:

• Remote work flexibility within Colombia
• Opportunity to work with cutting-edge technologies like Agentforce
• Collaborative and innovative work environment
• Travel opportunities (up to 25% for certain roles)
• Flexible work hours and a culture of trust