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Collections Officer

Collections Officer at Capital on Tap in Manchester.
Capital on Tap
Remote
Hybrid
On-Site
United Kingdom
USD 35,881 - 42,526
GBP 27,000 - 32,000
Job Description
Capital on Tap is seeking a Collections Officer to join their new Collections Team in Manchester. This role involves working directly with customers to manage financial arrears, setting up fair repayment plans, and ensuring compliance with relevant regulations. The ideal candidate will be an empathetic and professional communicator, capable of resolving issues with patience and persistence.

About Capital on Tap
Capital on Tap is on mission to help small business owners and make their lives easier. They provide an all-in-one business credit card & spend management platform. Capital on Tap proudly serves over 200,000 businesses across the world and their goal is to help 1 million small businesses by 2030.

Role Involves:
  • Engaging directly with customers to negotiate repayment plans
  • Analysing financial situations to create tailored solutions
  • Ensuring adherence to GDPR, FCA, and FDCPA regulations
  • Handling customer complaints and resolving conflicts effectively
  • Prioritizing multiple tasks while maintaining high-quality standards
  • Working with internal and external teams to support customer outcomes

Requirements:
  • At least 2 years collections experience within financial services
  • Strong communication skills, both verbal and written
  • Proven ability to manage challenging customer interactions
  • Experience using multiple communication platforms (email, SMS, etc.)
  • Ability and skills to handle difficult conversations and deliver a fair customer outcome

What role offers:
  • Private Healthcare including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Free drinks and snacks in our offices
Apply Manually

Capital on Tap

Capital on Tap is a global fintech company dedicated to supporting small business owners through an all-in-one business credit card and spend management platform. Serving over 200,000 businesses worldwide, the company provides solutions designed to save time and money for its customers. Capital on Tap fosters a culture of innovation, empowering its employees to solve complex problems and contribute to an agile and scaling environment. The company’s mission is to support 1 million small businesses by 2030.

All Jobs at Capital on Tap (25)