Customer Success Manager II (DACH)

Job Description

Vimeo is seeking a Customer Success Manager II (DACH) to ensure the success of its largest customers. The Customer Success Manager will bring Vimeo's innovations to customers, aligning them with business goals and driving value. This role involves being a trusted advisor, providing best practices in adoption, business outcomes, and feature usage, ultimately increasing customer happiness and retention.

What this role involves:

• Acting as a trusted advisor and agreeing on business objectives with customers.
• Serving as the primary operational point of contact for customers.
• Facilitating regular check-ins and strategic ideation sessions.
• Monitoring platform performance and client KPIs.
• Maintaining detailed client documentation.
• Increasing customer lifetime value through product adoption and satisfaction.
• Interpreting customer insights to drive product changes.

Requirements:

• 4+ years of customer success experience, preferably within a SaaS, media, or consulting organization.
• Proven record of identifying customer needs and implementing technology solutions.
• Strong business acumen and ability to navigate complex organizations.
• Ability to multi-task across multiple projects.
• Excellent interpersonal skills.
• Consistent track record of defining and carrying out key performance indicators.
• Proactive interest to increase customer satisfaction.
• Strong presentation and data storytelling skills.
• Fluent in German and English.
• Bachelor's degree required.

What Vimeo offers:

• Opportunity to work at Vimeo's London office.
• Consideration for remote candidates on a case-by-case basis.