Support Specialist, Hospitality (Dutch & English speaking)

Job Description

Lightspeed is seeking a Support Specialist to join their Hospitality team in Belfast, Northern Ireland. This role involves being the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. The Support Specialist will work closely with global teams to investigate, troubleshoot, test, and resolve issues faced by hospitality customers. What this role involves:

• Working with a global, multi-language 24x7 team.
• Interacting with customers via phone, chat, and email.
• Identifying and resolving customer issues.
• Documenting and tracking interactions.
• Assisting with the identification and escalation of product issues.
• Advocating for improvements to products and services.
• Operating within a roster/schedule to ensure high availability of assistance.

Requirements:

• Previous customer service experience and/or technical support.
• Strong attention to detail.
• Excellent verbal and written communication skills in Dutch and English.
• Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).

What Lightspeed offers:

• Unlimited Annual Leave with our PTO scheme
• £400 annually towards Health and Wellbeing
• Dental cover
• Private healthcare
• Optical cover
• Opportunity to join a growing team
• Equity for all Lightspeeders