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Job Description
Lightspeed is seeking a Support Specialist to join their team in Ghent, Belgium. This role involves being the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. The Support Specialist will work closely with global teams to investigate, troubleshoot, and resolve issues faced by hospitality customers.
What this role involves:
- Working with a global, multi-language 24x7 team.
- Interacting with customers via phone, chat, and email.
- Identifying and resolving customer issues.
- Documenting and tracking interactions.
- Escalating product issues to the Quality Assurance team.
- Promoting improvements to products and services.
Requirements:
- Previous customer service or technical support experience.
- Strong attention to detail.
- Excellent communication skills in Dutch and English.
- Basic experience with iOS, Android, OSX, and Windows platforms.
What Lightspeed offers:
- Lightspeed equity scheme.
- Health & Wellness Credit (400 EUR per year).
- Mental Health Support through the Modern Health App.
- Opportunity to work remotely for 60 days a year.
- Free access to LinkedIn Learning.
- Time off to volunteer.
- Transit benefits.
- Regular breakfast/lunches, drinks & snacks in the Ghent office.
Lightspeed Commerce
Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, global payments, and financial solutions. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform helps merchants simplify operations, scale their businesses, and deliver exceptional customer experiences. Dual-listed on the NYSE and TSX, Lightspeed is committed to innovation and building communities through commerce.
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