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Support Specialist, Hospitality (Dutch & English speaking)

Lightspeed is hiring a Dutch & English speaking Support Specialist.
Lightspeed Commerce
Remote
Hybrid
On-Site
Netherlands
Undisclosed salary
Job Description

Lightspeed is seeking a Support Specialist to join their Hospitality team in Amsterdam. This role involves being the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. The Support Specialist will work closely with global teams to troubleshoot, test, and resolve issues faced by hospitality customers.

What this role involves:

  • Working with a global, multi-language 24x7 team.
  • Interacting with customers via phone, chat, and email.
  • Identifying and resolving customer issues.
  • Documenting and tracking interactions.
  • Assisting with the identification and escalation of product issues.
  • Promoting improvements to products and services.

Requirements:

  • Previous customer service or technical support experience.
  • Strong attention to detail.
  • Excellent communication skills in Dutch and English.
  • Basic experience with iOS, Android, OSX, and Windows platforms.

Lightspeed offers:

  • Lightspeed equity scheme.
  • Health & Wellness Credit (up to 400 EUR per year).
  • Mental Health Support through the Modern Health App.
  • Opportunity to work remotely for 60 days a year.
  • Free access to LinkedIn Learning.
  • Time off to volunteer.
  • Company contribution to your pension fund.
  • Regular breakfast or lunches, drinks & snacks in the office.
Apply Manually

Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, and global payments. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform facilitates seamless expansion, financial solutions, and connection to supplier networks. Committed to innovation and exceptional customer experiences, Lightspeed simplifies and scales merchants' operations through its comprehensive commerce solutions. With teams across North America, Europe, and Asia Pacific, Lightspeed trades on the NYSE and TSX.

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