Support Specialist, Hospitality (Dutch & English speaking)

Job Description

Lightspeed is seeking a Support Specialist to join their team in Berlin. This role involves being the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. The Support Specialist will work closely with global teams to troubleshoot, test, and resolve issues faced by hospitality customers.

Responsibilities:

• Interacting with customers via phone, chat, and email.
• Identifying and resolving customer issues.
• Documenting and tracking interactions.
• Escalating product issues to the Quality Assurance team.
• Promoting improvements to products and services.
• Working within a roster/schedule to ensure high availability of assistance for customers

Requirements:

• Previous customer service or technical support experience.
• Strong attention to detail.
• Excellent communication skills in Dutch and English.
• Basic experience with iOS, Android, OSX, and Windows platforms.

Lightspeed offers:

• Lightspeed equity scheme.
• Health & Wellness Credit (up to 400 EUR per year).
• Mental Health Support through the Modern Health App.
• People Experience benefit (work remotely for 60 days a year).
• Free access to LinkedIn Learning.
• Subsidy to annual travel pass for Berlin office.
• Regular breakfast/lunches, drinks & snacks in the Berlin office.