Support Specialist, Hospitality (Dutch & English speaking)

Job Description

Lightspeed is seeking a Support Specialist, Hospitality, who is fluent in both Dutch and English, to join their Support team. The successful candidate will be the first point of contact for customers needing assistance, addressing a wide range of requests from general education to hardware/software investigation.

The Support Specialist will work closely with global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by hospitality customers. They will maintain Lightspeed's Gold Class standard for support via phone, chat, and email.

What this role involves:

• Working with a global, multi-language 24x7 team across APAC, EMEA and NOAM
• Interacting with Hospitality customers, partners and Lightspeed team members
• Identifying the source of customer issues and provide solutions
• Documenting, tracking and resolving interactions
• Assisting with the identification, reproduction and escalation of product issues
• Promoting improvements to products and services

Requirements:

• Previous customer service experience and/or technical support
• Strong attention to detail
• Excellent verbal and written communication skills in Dutch and English
• Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

What Lightspeed offers:

• Lightspeed equity scheme
• Flexible Paid Time Off
• Private Medical Insurance and cash health plan
• Health & Wellness Credit
• Mental Health Support
• Opportunity to work remotely for 60 days a year
• LinkedIn Learning access
• Time off to volunteer
• Transit benefit for London or Belfast offices
• Drinks & snacks in London & Belfast offices