Browse All Jobs

Technical Support Specialist - Strategic Accounts - German Speaking

Technical Support Specialist for Strategic Accounts, German Speaking, Amsterdam.
Lightspeed Commerce
Remote
Hybrid
On-Site
Netherlands
Undisclosed salary
Job Description

Lightspeed is seeking a Technical Support Specialist to join their Strategic Support Services team in Amsterdam. This individual will provide excellent technical support and customer service to Lightspeed's key accounts, working closely with Strategic Account Managers to ensure customer satisfaction. The Technical Support Specialist will manage strategic escalations, troubleshoot issues, and contribute to the improvement of the customer experience by liaising with Product and Development teams.

Role Involves:

  • Supporting key accounts with technical support and customer service.
  • Managing strategic escalations and ensuring customer satisfaction.
  • Troubleshooting technical issues and providing solutions.
  • Documenting key account details and tracking issues.
  • Contributing to the creation and maintenance of troubleshooting documentation.
  • Developing skills to engage with all key Lightspeed hospitality platforms.

Requirements:

  • Extensive customer service experience in a technical support role.
  • Excellent verbal and written communication skills in German and English.
  • Strong computer skills and working knowledge of Mac OS.
  • Proven troubleshooting skills in a senior support position.
  • Strong problem-solving skills.
  • Ability to manage technical escalations of at-risk accounts.
  • Flexibility in schedule to work.

Lightspeed Offers:

  • Lightspeed equity scheme.
  • Health & Wellness Credit (up to 400 EUR per year).
  • Mental Health Support through the Modern Health App.
  • People Experience benefit (work remotely for 60 days a year).
  • Free access to LinkedIn Learning.
Apply Manually

Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, and global payments. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform facilitates seamless expansion, financial solutions, and connection to supplier networks. Committed to innovation and exceptional customer experiences, Lightspeed simplifies and scales merchants' operations through its comprehensive commerce solutions. With teams across North America, Europe, and Asia Pacific, Lightspeed trades on the NYSE and TSX.

All Jobs at Lightspeed Commerce (231)