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Job Description
Lightspeed is seeking a Technical Support Specialist to join their Strategic Support Services team in London. This role focuses on providing excellent technical support and customer service to Lightspeed's key accounts, with a focus on German-speaking clients. The specialist will work closely with Strategic Account Managers to handle day-to-day situations, manage strategic escalations, and contribute to improving the customer experience. Lightspeed is a company that powers businesses and transforms digital and physical operations.
Role Involves:
- Supporting key accounts with technical support and customer service.
- Managing strategic escalations and ensuring customer satisfaction.
- Collaborating with Product and Development teams to improve customer experience.
- Troubleshooting and resolving customer issues efficiently.
- Documenting key account details and tracking issues.
- Contributing to specialized support service offerings.
Requirements:
- Extensive customer service experience in a technical support role.
- Excellent verbal and written communication skills in German and English.
- Strong computer skills and knowledge of Mac OS.
- Proven troubleshooting skills.
- Strong problem-solving skills.
- Ability to manage technical escalations.
- Flexibility in schedule.
Lightspeed offers:
- Lightspeed equity scheme.
- Flexible Paid Time Off.
- Private Medical Insurance and cash health plan.
- Health & Wellness Credit.
- Mental Health Support through LifeWorks and Modern Health Apps.
- People Experience benefit (work remotely for 60 days a year).
- LinkedIn Learning access.
- Time off to volunteer.
- Transit benefit.
- Drinks & snacks in offices.
