Technical Support Specialist - Strategic Accounts - German Speaking

Job Description

Lightspeed is seeking a Technical Support Specialist to join their Strategic Support Services team. This role is based in Belfast, Northern Ireland, United Kingdom, and involves providing excellent technical support and customer service to Lightspeed's key accounts, with a focus on German-speaking clients. The Technical Support Specialist will work closely with Strategic Account Managers to handle day-to-day situations, manage strategic escalations, and contribute to improving the customer experience. They will also document key account details, participate in the creation of troubleshooting documentation, and contribute to specialized support service offerings.

• Supporting key accounts with technical support.
• Managing strategic escalations.
• Troubleshooting customer issues.
• Documenting key account details.
• Contributing to specialized support service offerings.

• Extensive customer service experience in a technical support role.
• Excellent verbal and written communication skills in German and English.
• Strong computer skills and working knowledge of Mac OS.
• Proven troubleshooting skills.
• Ability to manage technical escalations.

• Lightspeed equity scheme.
• Flexible Paid Time Off.
• Private Medical Insurance and cash health plan.
• Health & Wellness Credit.
• Mental Health Support.
• Opportunity to work remotely for 60 days a year.