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Job Description
Lightspeed is seeking a Technical Support Specialist to support its key accounts, focusing on German-speaking clients. The role involves providing excellent technical support and customer service, working closely with Strategic Account Managers, and managing technical escalations. The specialist will develop a deep understanding of customer challenges and collaborate with Product and Development teams to improve the customer experience.
Lightspeed is looking for someone who will:
- Support Lightspeed's key accounts with excellent technical support.
- Work closely with Strategic Account Managers.
- Manage strategic escalations end to end.
- Develop a deep understanding of the typical business challenges.
- Use troubleshooting techniques to identify the source of escalated customer issues.
- Participate in the creation and maintenance of troubleshooting documentation.
- Contribute to specialised support service offerings.
- Develop skills to engage with all key Lightspeed hospitality platforms.
Requirements:
- Extensive customer service experience in a technical support role.
- Excellent verbal and written communication skills in German and English.
- Ability to self-manage incoming emails, chat conversations, and telephone calls.
- Strong computer skills and working knowledge of Mac OS.
- Proven troubleshooting skills in a senior support position.
- Strong problem-solving skills.
- Ability to manage technical escalations of at-risk accounts.
- Flexibility in your schedule to work.
Lightspeed offers:
- Lightspeed equity scheme.
- Health & Wellness Credit (up to 400 EUR per year).
- Mental Health Support through the Modern Health App.
- People Experience - Work from anywhere in the world for 60 days a year.
- LinkedIn Learning access.
- Time off to volunteer.
- Transit benefit for the Ghent office.
- Regular breakfast or lunches, drinks & snacks in the Ghent office.
Lightspeed Commerce
Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, and global payments. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform facilitates seamless expansion, financial solutions, and connection to supplier networks. Committed to innovation and exceptional customer experiences, Lightspeed simplifies and scales merchants' operations through its comprehensive commerce solutions. With teams across North America, Europe, and Asia Pacific, Lightspeed trades on the NYSE and TSX.
All Jobs at Lightspeed Commerce (231)