Enterprise Customer Success Manager, Japan

Job Description

Narvar is seeking an Enterprise Customer Success Manager to help scale its customer base in Japan. The ideal candidate will be self-motivated, resourceful, and eager to learn and take action. This role involves working with Narvar's Team in Japan to spearhead growth in the region.Role responsibilities include:

• Owning the health and success of customers from go-live through renewal and expansion.
• Proactively engaging clients to demonstrate value and identify growth opportunities.
• Using data insights to track client health and mitigate churn risk.
• Collaborating with product and engineering teams to synthesize customer feedback and drive product development.
• Partnering with sales to ensure renewal and expansion opportunities are planned and executed efficiently.
• Contributing to the scalability of the customer success team through documentation and process optimization.

Requirements for this role include:

• Minimum of 4+ years of experience as a Customer Success Manager at a SaaS company, working with enterprise-size accounts.
• Mastery of multitasking and managing multiple accounts with attention to detail.
• Ability to influence product, success, support, and sales teams.
• Experience working in a fast-paced environment with strong project management and communication skills.
• Superb client-facing skills with enthusiasm, high energy, poise, and confidence.
• Ability to articulate the value proposition of a technology platform to meet client needs.
• Comfort collaborating with technical and business teams.
• BA/BS degree.
• Domain knowledge of retail, e-commerce, or logistics is a plus.
• Previous start-up experience is strongly preferred.

Narvar offers:

• Opportunity to work with renowned brands like GameStop, Gap, Levi's, Sonos, and Nike.
• A culture of innovation and adventure.
• A supportive and inclusive work environment.