Senior Manager, Software Engineering (Customer Experience)

Job Description

Metropolis is seeking a Senior Manager to lead one of its Customer Experience application development teams. The ideal candidate will have a product-oriented mindset with a passion for technology and customer satisfaction. This individual will inspire and motivate their team and shape a strong engineering culture across distributed locations.Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Metropolis is reimagining parking to enable millions of consumers to just drive in and drive out.Responsibilities:

• Execute on multi-year vision and strategy for developing customer-facing Product offerings.
• Establish processes for operational excellence in system reliability.
• Coach and mentor the engineering team.
• Drive hiring of top talent and set the culture within Metropolis Engineering.
• Foster a collaborative environment for product and technical ideas.
• Manage the delivery of high-impact workflow, dashboard, and data visualization applications.
• Contribute to improving customer-oriented mindset competency across Metropolis.

Requirements:

• 5+ years of Management experience and 10+ years of software development experience building customer-centric applications and products.
• Experience scaling and supporting 10+ person teams.
• Experience in successfully executing initiatives with strategic business impact.
• Track record of successful cross-functional collaboration in B2C and B2B settings.
• Proven track record of designing and delivering large-scale distributed systems and software products in high-volume consumer-facing applications.
• Excellent written and verbal communication skills.

The role offers:

• Opportunity to build an end-to-end mobility platform.
• Work in a fast-paced, challenging, and fun environment.
• Be part of a team of world-class product leaders and engineers.