Operations Manager (all genders) in Hannover

Job Description

Dott, formed by the merger of TIER and Dott, is seeking an Operations Manager to oversee operations across multiple cities. The Operations Manager will ensure optimal vehicle availability and performance. This role involves managing teams, fleets, third-party logistics, warehouses, and charging infrastructure to meet consumer demand. The manager will drive efficiency, optimize KPIs, and make data-driven decisions, balancing cost reduction with revenue growth, playing a key role in scaling the business sustainably.

The role involves:

• Building and maintaining strong relationships with third-party logistics providers and local vendors.
• Managing, training, and developing employees.
• Monitoring, analyzing, and responding to operational performance (KPIs) for both street operations and warehouse repairs.
• Planning and optimizing logistics operations, ensuring vehicles are well-positioned and maintained.
• Ensuring compliance with safety protocols, conducting regular audits, and implementing continuous improvements to maintain a safe and efficient work environment.

Requirements:

• Degree or relevant experience in Operations, or a related field.
• Background in operations/blue-collar management, ideally in fleet management, logistics, or urban mobility.
• Proven ability to lead cross-functional teams and collaborate with internal and external stakeholders (like subcontractors or third-party logistics providers).
• Strong analytical skills with proficiency in Excel/Google Sheets and the capacity to interpret data effectively.
• Ability to take ownership, make data-driven decisions, and work independently.
• Excellent leadership skills, with a focus on team development and performance management.
• Strong communication and interpersonal skills to effectively manage multiple stakeholders.
• Composed under pressure with excellent time management skills and the ability to navigate challenges successfully.
• Fluency in English is required, German language skills are a plus.
• Based in Hannover or region

Dott offers:

• One time home office bonus
• Annual learning & development budget
• Rides program with availability to opt in and out to ride e-scooters & e-bikes
• Partnership for mental health at work
• Company onboarding
• Sabbatical program
• Flexible hours and 1 months remote working option
• Diversity and inclusivity initiatives and programs
• Public holiday swap
• Voluntary day off for charity work