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Job Description
ShipMonk is seeking a Senior Onboarding Specialist to serve as the face and voice of the brand during client implementations. This role is integral to setting the foundation of success for clients and ensuring a seamless experience. The Senior Onboarding Specialist will deliver extraordinary service by effectively and efficiently onboarding clients, ensuring they know how to use ShipMonk's systems and achieve success.
Role involves:
- Acting as the primary point of contact for new clients.
- Onboarding mid-market and enterprise clients.
- Leading clients through the initial stages of using ShipMonk’s products and services.
- Demonstrating ShipMonk’s software and system features.
- Hosting live daily webinars to train clients.
- Transitioning clients from Onboarding to Client Support.
- Partnering with other ShipMonk areas of business to resolve client Onboarding challenges.
- Collaborating to create and update customer-facing education materials.
- Recommending improvements to enhance the overall customer onboarding experience.
- Assisting with interviewing, training, and mentoring new onboarding associates.
- Leading and facilitating team meetings.
- Assisting with internal projects.
Requirements:
- 2+ years of experience in B2B or technology industry
- Hands-on experience selling, demonstrating, implementing, or supporting software
- Experience collaborating cross-departmentally to deliver comprehensive solutions
- Experience in fulfillment or third-party logistics a plus
- Leadership experience with 2 or more associates
- Proficient with Google Suite Apps
- Familiarity with MacBook computers and operating systems
- Comfortable with public speaking, talking to clients on the phone and video calls
- Tech-savvy with the ability to quickly learn new product features and explain to others
- Analytical and creative in finding solutions for customers
