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Job Description
ShipMonk is seeking an Operations Supervisor to lead and manage a team of associates. This role focuses on optimizing warehouse operations, ensuring compliance, and driving productivity. The Operations Supervisor will report to upper management and play a key role in maintaining a safe and efficient work environment.
Responsibilities:
- Lead, manage, and develop a team of 25 to 30 ShipMonk Associates.
- Communicate policies and act as the primary information source for the team.
- Maintain compliance and consistency, taking corrective action when needed.
- Use software to keep records, edit, and manage inventory flow.
- Focus on the productivity, process, and quality of warehouse operations through warehouse KPIs.
- Report to upper management on stock levels, issues, and employee performance.
- Constantly work to improve processes and optimize employee workflow.
- Ensure facility equipment is properly maintained and safe.
- Communicate with the warehouse manager to make critical decisions.
- Train new warehouse associates.
- Oversee warehouse sanitation in the assigned department.
Requirements:
- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering, or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred.
- Minimum 2 years of experience in a supervisory role.
- Working knowledge of inventory management software.
- Excellent organization, planning skills, and strong attention to detail.
- Outstanding communication and interpersonal abilities.
- Proven track record of taking ownership, driving results, and managing change.
- Ability to dive deep into data and provide workable business solutions.
- Available to work on weekends, holidays, and overtime as needed.
- Ability to work in a fast-paced environment.
- Must be able to stand for most of the day.
- Ability to lift up to 50lbs.
