Technology Delivery Analyst

Job Description

IPG is seeking a Technology Delivery Analyst to assist staff with technical issues related to hardware and software, both onsite and remotely, in a mixed Mac/PC environment. The ideal candidate will be service-oriented and customer-focused, participating in hardware upgrades, system maintenance, installation, and support of business applications. IPG offers learning materials, training, mentoring, and opportunities for career advancement.Role involves:

• Providing 1st and 2nd level incident support for Desktop, Mobile, Printers, Scanners, and Copiers.
• Performing imaging (AutoPilot & JAMF), software installation, and hands-on fixes on desktops.
• Monitoring, recording, and resolving issues via an internal ticketing system (Helix).
• Documenting and updating information within the ticketing system.
• Adhering to onboarding and off-boarding procedures for IT SOX compliance.
• Providing ad-hoc training to support users.
• Participating in technology management processes.
• Setting up boardroom Audio Visual equipment.

Requirements:

• College diploma or Certification in Computer Science, Information Systems, or equivalent.
• 3+ years of IT experience supporting Macs, PCs, iOS, and Android.
• ITIL certification and/or Apple Certified IT Professional preferred.
• Knowledge of JAMF is an asset.
• Excellent interpersonal, organizational, and communication skills.
• Strong documentation skills.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with Active Directory and Microsoft M365.
• Willingness to learn new platforms.
• Familiarity with IT SOX compliance a plus.
• Knowledge of the Marketing and/or Advertising business a plus.

IPG offers:

• Healthcare Options (Medical, Dental, Vision, Prescription).
• Dependent and Health Care Flexible Spending Accounts.
• RRSP plan with company matching.
• Paid Time Off.
• Employee Assistance Program.
• Employee Stock Purchase Plan.
• Exclusive discounts on cell phones, gyms, and everyday purchases.