Shipping Manager

Job Description

• Manage, motivate, and lead the Inbound & Post-Sale shipping teams in London.
• Provide mentorship and professional development for junior team members.
• Ensure consistency of communication and service delivery to clients.
• Liaise with the Head of Shipping to provide feedback on shipper’s performance.
• Communicate with shipping vendors and internal departments to resolve shipping issues.
• Ensure resources are allocated appropriately to support shipping activity.
• Organize training to maintain team competence.
• Liaise with regulatory bodies to ensure compliance with international import and export laws.
• Manage the accuracy of import and export documentation.
• Identify and execute opportunities to improve Sotheby’s shipping service.
• Support the management of Senior Accounting Officer (SAO) and Authorised Economic Operator (AEO) requirements.
• Coordinate and execute Pre-Sale and Post-sale shipping requests.
• Validate proof of exports for tax refunds.
• Support the Head of Shipping with shipper account management and reconciliation.
• Participate in and provide documentation for Sotheby’s audits.

• Minimum of 5 years of appropriate experience.
• Excellent Client Service Skills.
• High level of initiative with effective time management skills.
• A strong working knowledge of international import/export procedures and licensing requirements.
• Strong management and leadership with the ability to motivate teams and work with senior levels of management.
• Good communication and interpersonal skills.
• Excellent organizational skills.
• Decisive, flexible, versatile and innovative.
• Agility of mind, ability to plan, prioritize and multitask.
• Logical, structured, organized and disciplined.
• Able to work with complexity and ambiguity.