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Job Description
Alma is seeking a Customer Care Officer to join their Operations team in Lille, France. Alma's mission is to put finance back in its rightful place: at the service of merchants and consumers. Alma creates financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted. The Customer Care Officer will be responsible for providing customer and merchant support, managing debt collection actions, and onboarding new merchants. This role requires strong communication, problem-solving, and organizational skills. The position is based in Lille with a hybrid work policy allowing 2 days of remote work per week. The working hours are from 12:00 to 20:00, Wednesday to Sunday.
Role Involves:
- Taking charge of requests from consumers and merchants via email and phone.
- Interacting with internal and external stakeholders to respond to requests.
- Understanding and anticipating customer needs to improve processes and tools.
- Participating in the upgrading of newcomers' skills.
Requirements:
- Good writing skills in French and English.
- Open and friendly with good communication and empathy.
- Perseverance in the face of difficulties.
- Autonomous and resourceful problem-solving skills.
- Rigorous and organized working style.
- Demanding and reliable with a commitment to quality.
- Ideally, a first experience in a similar role.
What Alma Offers:
- Offices located in Lille.
- Themed lunches with guest speakers.
- 100% health insurance coverage (Kenko contract) for you and your family.
- Meal vouchers (Swile).
- A "Sustainable Mobility Package" (€518,40 per calendar year).
- Choice of laptop (Mac or Windows).
- Fresh fruits available every Monday and Wednesday.
- Team drinks once a month.
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