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Job Description
Tekion is seeking a Partner Success Manager to cultivate strong relationships with dealer partners. This role involves ensuring partners adopt Tekion's solutions and realize their value in boosting revenue. The Partner Success Manager will proactively identify opportunities for partners to leverage the solutions effectively.
Responsibilities:
- Developing and managing dealer partner portfolios.
- Handling dealer partner inquiries and communication.
- Analyzing dealer partner data to improve customer experience.
- Evaluating and improving tutorials and communication infrastructure.
- Mediating between dealer partners and the organization.
- Handling and resolving dealer partner requests and concerns.
- Suggesting new solutions or products to improve dealer partners’ operations.
- Anticipating customer needs based on projects in the pipeline.
- Holding weekly and biweekly status meetings.
Requirements:
- Superb communication and interpersonal skills.
- Automotive experience in dealership or vendor software.
- Adaptability and quick learning ability.
- Strategic thinking and persuasive communication skills.
- Experience in a customer service role.
- Knowledge of customer success processes.
- Strong organizational skills and self-motivation.
- Ability to travel (20%-30%).
Tekion offers:
- Competitive compensation and generous stock options.
- 100% employer-paid medical, dental, and vision coverage.
- Unlimited PTO, parental leave, and free snacks and beverages.
- Opportunities to work with bright minds and on cutting-edge technologies.
- A dynamic work environment with a strong sense of community.
- An open and transparent culture that encourages innovation.
- Exciting opportunities for career growth and development.
