Business Analyst, Software Implementations

Axon is seeking a Business Analyst to join their Software Implementations team in Chicago. The Business Analyst will play a crucial role in shaping the future of public safety technology by collaborating with law enforcement agencies and public safety organizations. They will help these organizations leverage cutting-edge software solutions to enhance operational efficiency and effectiveness.

The Business Analyst will work closely with cross-functional teams to transform complex challenges into actionable solutions, ensuring clients realize the full potential of Axon’s innovative technologies. This role offers an incredible chance to thrive in a dynamic and mission-driven environment.

What this role involves:

• Capturing and translating customer needs into clear and concise business process documentation.
• Analyzing complex business challenges and providing clarity and structure where ambiguity exists.
• Partnering with customers to configure software systems tailored to their business objectives.
• Assessing the feasibility, impact, and cost of proposed solutions.
• Designing, administering, and documenting functional acceptance tests to validate software performance and usability.
• Developing and delivering comprehensive training plans and materials.
• Collaborating across departments to drive company-wide initiatives.

Requirements:

• Minimum of 3 years of relevant work experience in business analysis, project management, or a similar customer-facing technical role.
• Strong ability to manage multiple projects, meet deadlines, and drive process improvements.
• Experience gathering requirements, optimizing workflows, and facilitating change management within teams.
• Familiarity with software configurations and coding experience (particularly JSON) preferred.
• Excellent verbal and written communication skills with the ability to articulate complex ideas to diverse audiences.
• Demonstrated experience leading initiatives and working cross-functionally to achieve shared goals.
• A proactive, solution-oriented thinker who thrives in ambiguity and can break down complex problems.
• A deep commitment to Axon’s mission of protecting life and ensuring justice through technology.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

What Axon offers:

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs