Wilmington, NC - Property Operations Associate

Job Description

Kasa is seeking a Property Operations Associate to support operations in Wilmington, NC. This role involves being the face of Kasa for guests, ensuring property standards are met, and addressing guest needs. The Property Operations Associate will collaborate with Kasa teams and partners to drive results, identify property improvements, and enhance the guest experience.

Role Involves:

• Welcoming guests and facilitating relocations.
• Planning and strategizing for next-day operations.
• Enhancing VIP experiences and hosting guest engagement events.
• Providing local area recommendations.
• Conducting in-person unit inspections to ensure cleanliness and maintenance.

Requirements:

• Thinking like an owner and taking accountability for property performance.
• Being tech-savvy and proficient with modern technology tools.
• Being handy and capable of performing minor repairs.
• Being a quality control leader and implementing high-quality standards.
• Being reliable and punctual, with the ability to work nights and weekends.
• Being collaborative and working effectively with teams.
• Being a smooth operator with confidence in problem resolution.
• Being a change agent and supporting the implementation of new processes.
• Being process-minded and executing established processes with precision.
• Having regular access to a reliable vehicle, a valid driver's license, and a clean driving record.

Kasa Offers:

• Kasa Travel Credit for free stays and discounts.
• Cell phone reimbursement.
• 401(k) plan with company match.
• Paid Time Off.
• Health Coverage with fertility coverage.