Expert Systems Engineer (Azure Admin)

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking an Expert Systems Engineer (Azure Admin) to join their team in Pune, Maharashtra, India. This role involves managing and maintaining Azure infrastructure, with a strong focus on Azure Kubernetes Service (AKS). The Expert Systems Engineer will be responsible for ensuring the smooth operation of the cloud environment and providing technical leadership to the team.

The Expert Systems Engineer will work with the product line to understand their needs and improve the services provided by the team to gain client satisfaction. They will also maintain KPIs for the team and ensure adherence to internal and external SLAs.

Responsibilities:

• Provision and maintain Azure IaaS/PaaS environment
• Manage client and project issues and lead them to closure
• Function as escalation point as needed by Team
• Mentor team to increase their skills and promote consistency
• Assist management in organizing, planning, and implementing strategies
• Evaluate all working of formal staff and ensure compliance to all timescales
• Effective management of the client relationship and resolution of client issues/escalations
• Effective utilization and management of staff such that milestones/goals are obtained, and staff is motivated and competent
• Work with Product line to understand them better and improve services provided by team to gain Client Satisfaction
• Maintain KPI of the TEAM and make sure team adheres to internal and external SLA
• Track the progress of weekly, monthly, quarterly, and annual objectives/goals for the associates
• Drive continuous automation and improvement in the SOP’s
• Work with Management to attain the Organizational Goals and KPI’s
• Keep progressing to keep Service upgrade as per new development in Technologies and create strategy\proposals to move client to them

Requirements:

• Bachelor’s degree required
• 7+ years of total experience
• Strong hands-on experience with Azure Infrastructure Management (VMs, Networking, Storage)
• Expertise in Azure Kubernetes Service (AKS) – cluster setup, scaling, networking, and security
• Solid understanding of PaaS services
• Understanding of containerization (Docker)
• Hands on experience on working with Windows Platform
• Experience in supporting Cloud infra (Azure) is required
• Must have ‘Infrastructure as a Code’ and CI/CD pipeline experience
• Must have working experience Azure Kubernetes Service (AKS) Management and PaaS Services
• Served in lead role for minimum 2 years for implementation/Project team

Altera offers:

• Opportunity to work on cutting-edge healthcare IT solutions
• A collaborative and supportive work environment
• Opportunities for professional growth and development