Principal Software Engineer(Service now development and implementation)

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking a Principal Software Engineer with expertise in ServiceNow development and implementation. The ideal candidate will have over 12 years of experience and a strong background in ITSM, ITOM, and CSM organizational structures. This role involves working on major development projects, customizing the ServiceNow tool, and handling troubleshooting tickets.

Responsibilities:

• Work on major and complex development projects/enhancements for ServiceNow.
• Customize the tool as per business requirements.
• Handle troubleshooting tickets in ServiceNow.
• Design, prototype, implement, test, and deploy business rules, technical solutions.
• Create and use update sets to move customizations between ServiceNow instances.
• Design and maintain a highly available and recoverable environment.
• Design/manage ServiceNow architecture and Integrations.
• Write technical documentation.
• Mentor and share technical knowledge with service management team.

Requirements:

• 12+ years of experience as a ServiceNow Developer.
• Experience in ITSM, ITOM, CSM organizational structure.
• Experience in implementing Core ITIL Process modules.
• ServiceNow Design and Development experience.
• ITIL knowledge.
• ServiceNow System Admin Certification.
• ServiceNow Certified Application Developer.
• Written and verbal communication skills.
• Experience of working in multi-domain structure in ServiceNow.

What Altera Offers:

• Opportunity to work on complex ServiceNow development projects.
• A role in a company driving innovation in healthcare technology.
• A position that involves mentoring and sharing technical knowledge.