Principal Software Engineer(Service now development and implementation)

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking a Principal Software Engineer to work on ServiceNow development and implementation. The ideal candidate will have 12+ years of experience as a ServiceNow Developer, with expertise in ITSM, ITOM, and CSM organizational structures. He will be responsible for major and complex development projects/enhancements for ServiceNow, customizing the tool as per business requirements, and handling troubleshooting tickets.

Responsibilities:

• Work on major and complex development projects/enhancements for ServiceNow.
• Customize the tool as per business requirements.
• Handle troubleshooting tickets in ServiceNow.
• Design, prototype, implement, test, and deploy business rules, technical solutions.
• Create and use update sets to move customizations between ServiceNow instances.
• Design and maintain a highly available and recoverable environment.
• Design/manage ServiceNow architecture and Integrations.
• Write technical documentation.
• Mentor and share technical knowledge with service management team.

Requirements:

• 12+ years of experience as a ServiceNow Developer
• Experience in implementing Core ITIL Process modules
• ServiceNow Design and Development experience
• ITIL knowledge
• ServiceNow System Admin Certification
• ServiceNow Certified Application Developer
• Written and verbal communication skills
• Experience of working in multi-domain structure in ServiceNow

Altera offers:

• Opportunity to work on major and complex ServiceNow projects.
• A role in customizing ServiceNow as per business requirements.
• A chance to mentor and share technical knowledge.