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Job Description
Harbor is seeking a Senior Operations Consultant to join their Business Process & Optimization (BP+O) team. This role is pivotal in providing operational support from sales to client implementation. The consultant will bridge the gap between sales, project delivery, and client optimization, ensuring smooth processes and achievement of operational goals. This is a fully remote position within the US.
The role involves:
- Assisting with client onboarding and clarifying operational requirements.
- Conducting assessments of client operations to identify areas for improvement.
- Designing and developing client-facing deliverables like implementation roadmaps and operational playbooks.
- Facilitating smooth handovers from sales to delivery teams.
- Guiding clients through operational changes and defining strategies for process improvements.
- Creating and customizing templates for repeatable deliverables.
- Developing and refining sales documents to align with business needs.
- Coordinating with cross-functional internal teams and leading status meetings.
- Creating and implementing education plans for internal teams.
- Assisting with project management efforts and conducting regular reviews for continuous improvement.
Requirements:
- 5+ years in operations consulting, professional services, or project management.
- Bachelor’s degree in business administration, Operations Management, or a related field.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Strong analytical and technical expertise in data analysis and process mapping.
- Excellent communication skills, both written and verbal.
- Strong organizational and critical thinking skills.
- Self-motivation and the ability to work independently.
- Adaptability and a continuous learning mindset.
Harbor offers:
- Opportunity to work remotely within the US.
- A pivotal role in a leading expert services provider.
- A chance to shape the future of the legal industry.
